Q. I need holds for my home wall! Are you still shipping holds??
A. Yes, we are!
Q. What is the turn around time, will there be delays?
A. The vast majority of home wall orders have been shipping out within 2-4 weeks, but please note that is not a guarantee. Please be patient with us if it takes a little longer. Holds are made to order (we do not carry stock), and the production shop is doing their best to safely get holds manufactured and shipped out as quickly as possible during this challenging time! We will send you a tracking number as soon as your order ships!
Any other questions, see further FAQ's below or send us an email! firstname.lastname@example.org
Will my holds come with hardware?
Hardware is not included but is available for purchase. Select "Add Bolts" on the hold page if you would like to buy the bolts for that hold set. Tee nuts are not included.
What about colors?
Our holds come in the following Standard colors: Green 16-16, Purple 7-13, Orange 14-01, Blue 13-01, Red 11-12, Yellow 15-12, Bright Pink 11-26, Black and White. Multiple colors/ shades are available beyond these Standard ones. See our color page or contact us for details.
If you do not specify a color for your hold set, it will be a random pick from our standard and/or extended color palette.
All holds within a set will be one color, we cannot do a mix of hold colors within one set.
If you want to specify certain colors your hold sets, you can choose from our Standard colors as you order, or if you would prefer a different color/ shade, you can choose 'Other' color and note the color and color number in the comments box in the shopping cart. Please note that although there is no additional cost to choose any of our colors, it may add up to 30+ days for completion.
When will my holds ship?
We do not carry an inventory, so holds are made to order. Production time on most orders is typically around 2-4 weeks, sometimes faster, sometimes slower; it depends on the size of the order, and how busy things are. Once your order is ready, shipping time in transit will depend on the destination.
Please check with us if you have a specific a timeline (for a gift, etc), and we'll see what we can do! We can often accommodate special requests.International orders (outside of Canada and the US): please email us with your order as this website is not able to handle international orders, and they need to be processed manually.
What if I want to cancel my order, or don't like my holds and I want to return them?
For cancellations: once your order has gone into manufacturing, the holds are being made specifically for you. If you need to cancel your order once your holds are already being made, there will be a 20% re-stocking fee deducted from your refund.
For returns: please send us an email and we'll help you with that. You will be responsible for shipping the holds back to the production shop. Please be aware that we can only accept returned holds if they are in new and unused condition, and there will be a 20% restocking fee deducted from your refund.
If you received the wrong holds, or an incorrect color (if you ordered a specific color) the restocking fee will not apply. Please keep your box and packaging for shipping the holds back.
Do your holds have a warranty?
We will replace holds with manufacturers defects for up to 3 years after purchase. The hold(s) in question must be returned to our manufacturer for inspection and to confirm the defect before a replacement can be issued.
Why is my credit card coming up as declined? I have lots of money!
Some (not all!) cards have a block on international transactions (our office is based in Canada). If you card is coming up as declined, and you're ordering from outside of Canada, this is very likely the reason. It is easy to fix- just call the number on the back of your card and they will easily be able to temporarily lift the block. Or, if you have another card, you can try that one instead.
Can I buy factory seconds from you?
Sorry, we don't have any factory seconds available, only nice holds!
I hear your plastic is awesome, what's so great about it?
It is awesome. Our holds are professionally manufactured for us, using serious equipment, and a urethane developed specifically for climbing holds, by a real scientist. The end result is a hard, tough, durable hold, in bold color, that is well finished. They are very resistant to chipping, breakage, and polishing, and will outlast other brands in heavy use at the gym. The texture and feel of the holds is amazing, especially when you powder on that first little bit of chalk.
Can I shape for you?
All of our shaping is done in house by Seth and Zoe, we don't take submissions.