When will my holds ship?

Holds are made to order (we do not carry stock). Please note: production time is extended right now- most orders are shipping within 6 weeks, but that is not a guarantee. Please be prepared for a longer wait time. The turn around time may end up be faster, or slower, it depends on production batch scheduling and how busy things are. Once your order is ready, shipping time in transit will depend on the destination. We will send you a tracking number as soon as your order ships!

Please email us if you have a specific a timeline (for a gift, etc), and we'll see what we can do! We can sometimes accommodate special requests.

Will my holds come with hardware?

Hardware is not included but is available for purchase. Select "Add Bolts" on the hold page if you would like to buy the bolts for that hold set. Tee nuts are not included.

What about colors? 

Our holds come in the following Standard colors: Green 16-16, Purple 7-13, Orange 14-01, Blue 13-01, Red 11-12, Yellow 15-12, Bright Pink 11-26, Black and White. Multiple colors/ shades are available beyond these Standard ones. See our color page or contact us for details.

If you do not specify a color for your hold set, it will be a random pick from our standard and/or extended color palette.

All holds within a set will be one color, we cannot do a mix of hold colors within one set.

If you want to specify certain colors your hold sets, you can choose from our Standard colors as you order, or if you would prefer a different color/ shade, you can choose 'Other' color and note the color and color number in the comments box in the shopping cart.  There is no additional cost to choose any of our colors.

Do you ship outside of Canada and the US?

International orders (outside of Canada and the US): please email us with your inquiry as this website is not able to handle international orders, and will need to be processed manually.

What if I want to cancel my order, or don't like my holds and I want to return them?

For cancellations: once your order has gone into manufacturing, the holds are being made specifically for you. If you need to cancel your order once your holds are already being made, there will be a 20% re-stocking fee deducted from your refund.

For returns: please send us an email and we'll help you with that. You will be responsible for shipping the holds back to the production shop. Please be aware that we can only accept returned holds if they are in new and unused condition, and there will be a 20% restocking fee deducted from your refund.

If you received the wrong holds, or an incorrect color (if you ordered a specific color) the restocking fee will not apply. Please keep your box and packaging for shipping the holds back.

Do your holds have a warranty?

We will replace holds with manufacturers defects for up to 3 years after purchase. The hold(s) in question must be returned to our manufacturer for inspection and to confirm the defect before a replacement can be issued.

Why is my credit card coming up as declined? I have lots of money!

Some (not all!) cards have a block on international transactions (our office is based in Canada). If you card is coming up as declined, and you're ordering from outside of Canada, this is very likely the reason. It is easy to fix- just call the number on the back of your card and they will easily be able to temporarily lift the block. Or, if you have another card, you can try that one instead.