I hear your plastic is awesome, what's so great about it?
It is awesome. Aragon Elastomers professionally produces our holds for us, using serious equipment, and a urethane developed specifically for climbing holds, by a real scientist. The end result is a hard, tough, durable hold, in bold color, that is well finished. They are very resistant to chipping, breakage, and polishing, and will outlast other brands in heavy use at the gym. The texture and feel of the holds is amazing, especially when you powder on that first little bit of chalk.
Will my holds come with hardware?
Hardware is not included but is available for purchase. Select "Add Bolts" on the hold page if you would like to buy the bolts for that hold set.
What about colors?
Our holds come in the following Standard colors: Green 16-16, Purple 7-13, Orange 14-01, Blue 13-01, Red 11-12, Yellow 15-12, Bright Pink 11-26, Black and White. Multiple colors/ shades are available beyond these Standard ones. See our color page or contact us for details.
If you do not specify a color for your hold set, it will be a random pick from our Standard colors. If do want to specify certain colors your holds, you can choose from our Standard colors as you order, or if you need a different color/ shade, you can choose 'Other' color and note the color and color number in the comments box in the shopping cart. Please note that although there is no additional cost to choose any of our colors, it may add up to 30+ days for completion.
When will my holds ship?
We do not carry an inventory, so holds are made to order. Production time on most orders (where no specific colors are chosen) is typically within 2-4 weeks, sometimes faster, sometimes slower; it depends on the size of the order, and how busy things are. Once your order is ready, shipping time in transit will depend on the destination.
**Orders where specific colors are chosen for the sets usually take longer (30+ days) to complete- please see above FAQ about color.
Please check with us if you have a specific a timeline (for a gift, or competition, etc), and we'll see what we can do! We can often accommodate special requests.International orders (outside of Canada and the US): please email us with your order as this website is not able to handle international orders, and they need to be processed manually.
What if I don't like my holds and I want to return them?
No prob! Just let us know and we'll help you with the return. Please be aware that we can only return holds if they are in an unused condition, and there will be a 20% restocking fee. If you received the wrong holds, or an incorrect color (if you ordered a specific color) the restocking fee will not apply. Please keep your box and packaging for shipping the holds back.
Do your holds have a warranty?
We will replace holds with manufacturers defects for up to 3 years after purchase. The hold(s) in question must be returned to our manufacturer for inspection and to confirm the defect before a replacement can be issued.
Why is my credit card coming up as declined? I have lots of money!
Some (not all!) cards have a block on international transactions (our office is based in Canada). If you card is coming up as declined, and you're ordering from outside of Canada, this is very likely the reason. It is easy to fix- just call the number on the back of your card and they will easily be able to temporarily lift the block. Or, if you have another card, you can try that one instead.
Can I shape for you?
All of our shaping is done in house by Seth and Zoe, we don't take submissions.